
If you see a box with a list of applications to open the file, it is possible that the file extension.

The file was not completely downloaded, which caused the file size to be smaller than the original source file.

If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. Log into your account and select the link to download Accelerator. If you cannot locate the file, download it again. If you saved the file, after the download completed, you need to locate the file Accelerator setup.exe and open it to begin the installation. When you clicked the "Download Now" button, you were prompted to open or save the file. I downloaded Accelerator but it did not install.

This Troubleshooting Guide may help you resolve some of the more common problems that users encounter.
